Return & Exchange Policy
Return & Exchange Policy – Dragon for Auto Parts
Last Updated: August 2026
1. General Return and Exchange Conditions
At Dragon for Auto Parts, we aim to provide our customers with high-quality spare parts and reliable service. Customers may request a return or exchange according to the conditions and procedures mentioned in this policy.
All return and exchange requests must comply with the requirements stated below.
2. Spare Parts Availability and Pricing
Spare parts availability, quantities, and prices are subject to change without prior notice.
The final price and availability of products are determined at the time the purchase order is confirmed and completed.
3. Return Period for New Spare Parts
Customers may request a return of new spare parts within seven (7) days from the purchase date, provided that:
- The original purchase invoice is available.
- The spare part is unused and in its original condition.
- The product packaging, labels, and accessories are complete.
- The product has not been installed, modified, damaged, or misused.
4. Exchange Conditions
Exchange requests are accepted only if the spare part meets the return conditions mentioned in this policy.
The customer must deliver the spare part to any Dragon for Auto Parts branch while providing the original invoice and completing the required inspection process.
5. Electrical Parts Return and Exchange Policy
Electrical spare parts are subject to inspection before approval of any return or exchange request.
Return or exchange of electrical parts will only be accepted after verifying that:
- There was no installation error.
- The part was used correctly according to manufacturer instructions.
- The damage was not caused by misuse, incorrect installation, or external factors.
The original invoice must be provided, and the request must be submitted within three (7) days from the purchase date.
6. Special Orders and VIN/Chassis Number Parts
Spare parts that are specially ordered according to the customer's Vehicle Identification Number (VIN) or chassis number are not eligible for:
- Return
- Exchange
- Refund
This applies because such parts are specifically sourced according to the customer's vehicle information.
7. Refund Process
For approved refunds:
- Payments made through Visa, credit cards, or bank transfers will be refunded through the customer's bank account.
- Refund processing may take up to ten (10) working days.
- The customer is responsible for following up with their bank regarding the refund process.
Refunds will only be processed after approval and completion of the return inspection.
8. Customer Responsibility Before Purchase
Customers are responsible for confirming:
- Vehicle model compatibility.
- Spare part number.
- Product specifications.
- Required quantity.
Dragon for Auto Parts is not responsible for incorrect orders resulting from incorrect information provided by the customer.
9. Items Not Covered Under Return and Exchange Policy
The following cases are not eligible for return or exchange:
- Products damaged due to misuse, incorrect installation, or improper storage.
- Products that have been installed, used, modified, or damaged after purchase.
- Products without the original invoice.
- Products with missing packaging, labels, or accessories.
10. Product Verification and Matching
Returns or exchanges will not be accepted if there is any mismatch between:
- Original spare part serial numbers.
- Product packaging or carton details.
- Colors, appearance, or product specifications.
The delivered product must match the item recorded on the purchase invoice.